BFT Abbotsford · Group training franchise
Follow-ups that actually happen every week.
“It just saves us so much time, and because of that, we actually do our follow-ups every week. Members love them.”
14 → 9cancellations a month
- The goal
- A list of absent members that builds itself, with no reports and no manual work.
- The problem
- Pulling the information from their booking system took too long
- So the list wasn’t checked consistently
- Members slipped through the cracks and cancelled without anyone reaching out
- What they did
- Connected Recovr to their booking platform
- A live absent-member list, with high-risk members highlighted
- The team checks it three or four times a week and follows up with message templates