FundingRecovr raises $1M to take member retention to the US

Studios running on Recovr.

Owners on what changed: hours back each week, fewer cancellations and follow-ups that actually happen.

Running in 300+ gyms and studios

Hear it from the owners.

  • “Recovr gives us a system to see which members need attention and makes it much easier to stay on top of the follow-up.”
    Reborn AthleticLarissa
  • “Instead of digging through reports, Recovr makes it easy to identify the members who need attention and take action earlier.”
    @PilatesOwner
  • “We use Recovr every day to see whose attendance is dropping, reach out early and start conversations with members before they disengage.”
    Pulse PlaygroundOwner
  • “Recovr gives our team a simple way to see who needs attention and turn member retention into a consistent part of what we do.”
    Listen To Your BodyOwner
  • “Recovr helps us stay on top of member engagement, make follow-up easier and keep retention part of the team’s everyday workflow.”
    Trifusion FitnessOwner

What changed when they connected.

BFT Abbotsford · Group training franchise

Follow-ups that actually happen every week.

“It just saves us so much time, and because of that, we actually do our follow-ups every week. Members love them.”
14 → 9cancellations a month
The goal
A list of absent members that builds itself, with no reports and no manual work.
The problem
  • Pulling the information from their booking system took too long
  • So the list wasn’t checked consistently
  • Members slipped through the cracks and cancelled without anyone reaching out
What they did
  • Connected Recovr to their booking platform
  • A live absent-member list, with high-risk members highlighted
  • The team checks it three or four times a week and follows up with message templates

REVL Training Unley · Strength and conditioning studio

From reactive reports to a daily routine.

“Recovr helped us identify the real issues, and now we have a proactive system that pretty much runs itself.”
300+active members
Dailyretention tasks for the team
The goal
Bring monthly cancellations down so the studio could grow again.
The problem
  • Cancellations were steady month after month
  • No clear system for tracking retention
  • Follow-ups happened after members had already gone
What they did
  • Connected Recovr to surface risk early
  • Mapped the member journey from onboarding to renewal
  • Daily retention tasks for the team, worked out automatically

Undrgrnd · Independent studio on Momence

Three to four hours back every week.

“We just couldn’t get the information we needed in Momence. Recovr has much more detail and makes the process so easy.”
3–4 hourssaved each week
Face to facefollow-ups in class
The goal
Keep an already good retention rate while spending less time on it.
The problem
  • Their booking platform’s reports only showed who had cancelled
  • Nothing about members starting to drop off
What they did
  • Every member sorted into risk groups
  • Medium-risk members contacted, not just high-risk ones
  • Coaches use the session report to see who needs a word in each class

Snap Fitness franchisee · 24/7 gym

New members, kept past the first month.

“It makes our life so easy. We get a live view of who’s at risk and can take action directly from the platform.”
Liveview of who’s at risk
Hourssaved every week
The goal
Hold on to more members through their first weeks.
The problem
  • No visibility into why members were leaving
  • Booking system reports were too limited
  • Retention ideas took too long to run and didn’t stick
What they did
  • A first-30-day challenge to build the habit early
  • Nudges and staff tasks matched to each member’s risk
  • A monthly retention review to see progress and gaps
  • 300+gyms and studios
  • 170+group training studios
  • 13booking platforms

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